Frequently Asked Questions (FAQs)
If you have questions about your loan with Compass Mortgage and would like to speak to someone, please call us at (855) 478-7087. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.
Mortgage payoff – what you need to know
Thinking of selling or refinancing your home? This means that you`ll need to find out your current mortgage payoff--this is the amount of cash you will need to satisfy the terms of your mortgage loan.
Below you`ll find what you need to know to get your payoff quote as well as the options that you have for paying off your loan.
Requesting a payoff quote by the homeowner website, third party portal or phone
Homeowner Website: The easiest way to request a payoff quote is through our homeowner website. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Simply, fill in the information on the form and we will send you your payoff quote.
Third Party Portal: submit your request electronically via our third-party portal: compass.servicingdivision.com/ThirdPartyPayoff.
News Flash: A payoff statement will be emailed or mailed within approximately 7 business days of receipt of your request or within the timeframe required by state law if less than 7 days.
Will I receive a notification that my payoff was received?
Is there a charge for a payoff statement?
How long does it take to receive my escrow balance after my loan is paid off?
News Flash: If you’re moving, be sure to provide us your new mailing address so that we don’t send your refund to your old address!